Lumen Store Case Study

How Lumen Store achieved +27% conversion using deepaibots.

E-commerce Case Study

Lumen Store

+27% conversion

The Challenge

Lumen Store had strong website traffic but a low conversion rate. Customers were abandoning their carts because they had sizing or shipping questions that weren't being answered quickly enough by human agents.

The AI Solution

We integrated an AI Support Bot onto their Shopify store and WhatsApp. The bot provided instant sizing recommendations, tracked orders, and sent proactive cart recovery messages with personalized discount codes.

Real Data & Results

  • 27% increase in overall e-commerce conversion rate
  • Recovered 15% of abandoned carts via automated WhatsApp follow-ups
  • Handled 80% of customer support queries without human intervention
  • Achieved a 95% customer satisfaction (CSAT) score for instant support

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